Returns & Exchanges

Why bundles can't be returned as a whole

Every bundle is made of items shipped directly to you from different trusted retailers. Because of this, we can't accept change-of-mind returns of a whole bundle. We can always help with individual items as described below.

Defective or damaged items

If any item arrives defective or damaged, tell us within 30 days of delivery and include a photo.

We'll send a replacement at no cost to you. If a replacement isn't available, we'll refund that item.

Exchanges

Unopened, unused items can be exchanged for another size, color or equivalent item within 30 days of delivery.

If the mistake was ours, the exchange is free. Otherwise, you cover return shipping and any price difference.

Car seats and strollers

Car seats and strollers must be unused, with nothing installed or registered. For safety, a car seat involved in any crash can never be accepted.

Hygiene items

Bottles, pacifiers, creams, nursing bras and opened diapers can only be exchanged if they are defective.

Refunds and gifts

Approved refunds go back to the original card within 5–10 business days.

Gift registry contributions are credited toward your bundle and are not returned as cash.